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ABOUT US
Our Services
At Citizens Advice Waverley we are developing our services to help more people in different ways.
If you contact us for help, one of our advisers will carry out an assessment of your problem, which helps us decide whether we can give you the information you need to resolve your issue or whether we will need to make an appointment for you. See our Contact Us page for further information.
- You can telephone us for advice on the Advice Line: 0844 848 7969
- You can e-mail us from this web site.
- You can drop in to our bureaux in Cranleigh, Farnham, Godalming or Haslemere.
- You can drop in to our Mobile Unit.
Our Approach
Our Advisers won't tell you what to do, but will explain your options and the possible outcomes of different courses of action. You will be encouraged to make your own decisions and act on your own behalf. We will enable you to manage your problems by concentrating on your specific needs and providing you with relevant and up-to-date information. Our Advisers use all the latest information to ensure that the best and most accurate advice is being offered.
Citizens Advice Bureau is not only an advice agency. We are a major national campaigning organization.
Campaigning for Change
Citizens Advice is well placed to identify failing social policy. We have a central role in speaking up for clients and use our findings from all over the country to contribute to public debate, to inform legislation, and to influence policies, practices and services to seek change for the better.
At Citizens Advice Waverley, our close relationship with local MP's means that we have direct routes to government agencies, and our campaigning experience ensures that we are able to effectively express the concerns of our clients to other organisations.
We contribute to Citizens Advice national campaigns and we campaign locally in order to improve the lives of our clients in Waverley. Examples include;
- National Health Service Dentistry to deal with lack of cover within parts of Waverley.
- The increasingly unavailable Legal Aid system.
- The re-introduction of Surrey County Council school uniform grants in support of 'free education'.
Evidence of our experiences with Tax Credits, flaws in the benefits system and consumer debt have also been submitted to help create a national picture of serious problems affecting citizens in all walks of life. From this information lasting solutions can be put forward.
Media Contact
From time to time we ask for our clients help to show the media how poor policies and services are affecting people in Waverley. Our confidentiality policy ensures that your permission is always asked for; we would never use your information without your consent.
