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INFORMATION ASSISTANT - ADVICE SUPPORT
The Information Assistant's Role
The Information Assistant is the principle link between the public and the bureau.
This role would suit people who are friendly and welcoming and able to deal with all sorts of people in an impartial and non-judgemental way. Our Information Assistants must be able to remain calm under pressure and be able to provide reassurance to clients who are distressed or angry. Information Assistants will need to:
- Greet clients and make them feel comfortable.
- Help clients find leaflets or look up information for themselves on the internet.
- Answer telephone calls.
- Provide information about the Citizens Advice Bureau service to clients.
- Manage the waiting room.
- Keep records.
If you are interested in becoming a volunteer and would like to find out more, why not use the feedback form to request a Volunteer Application Pack, or have us call you to arrange an informal visit to one of our bureau.
