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CONSUMER ISSUES
What Citizens Advice Waverley can do for you
We can help by;
- Explaining any rights you may have to refund or to compensation for payment of goods and services, and negotiate for you to resolve the matter if possible.
- Explaining how you may use the County Court to enforce your rights and assist you with form filling, preparing your case and assembling suitable evidence and drafting letters that you may need to write.
- Identifying any cancellation rights you may have in your credit agreement and generally explaining the meaning of your contract terms.
- Explaining any late payment penalties within your credit agreement or any benefits from early payment.
- Explaining the quality of goods and services you could expect from a trader bearing in mind the price paid.
What you should do
- Bring any written contract you may have together with any letters which have been written about the matter. Receipts are useful.
- Try to remember everything which was said at the time you purchased the goods or services, particularly any information you sought relating to your purchase, how you intended to use it and the timescale in which it should have been provided.
- If the case has reached the County Court, please bring all correspondence that you have had with the court.
Further information is available from consumerdirect.gov.uk and from Trading Standards.
click here to see the information provided by Adviceguide on Consumer Affairs
